Terms And Conditions
Rental Policy
1. All rentals are figured on a 3 day period from the day the costume(s) and/or item(s) are rented out.
2. All rentals are calculated whether costume(s) and/or item(s) is/are used or not as long as 1) taken out from the boutique and /or 2) upon receive for online customers .
3. Additional rental will be charged for each late day returned at the rental rate.
4. The hirer shall keep the costume(s) and/or item(s) in good condition as rented and is responsible for replacing any damage or loss that may occur to them.
5. No costume(s) and/or item(s) shall be altered without the written consent of ‘KW Merit Trading’ hereinafter known as the owner.
6. Any temporary alterations made to a costume(s) and/or item(s) will need to be removed and restored to its original condition before you return or ship the item back. Failure to do so will result in a RM25.00 charge per item.
Iron or adhesive tape is NOT allowed. Use of iron on or adhesive tape may result in a charge up to the full cost of the costume(s) and/or item(s)
7. The amount charged to replace, repair or to do extra laundry is separate from the rental fee.
8. The owner shall be entitled to utilise the deposit towards outstanding rental and/or the replacement of costume(s) and/or item(s) or to do extra laundry if required.
9. If costume(s) and/or item(s) are not returned or are returned damaged there will be a charge for the full replacement cost of the costume(s) and/or item(s)
Reasonable wear to the costume(s) and/or item(s) is/are to be expected and accepted. Damage is considered to have occurred by: tearing, burning, cutting, excessive make-up, removal of buttons, medallions, badges or other kinds of trim. Knee slides are NOT to be performed while in costume(s).
10. If costume(s) and/or item(s) require(s) additional laundry a minimum charge of RM25.00 laundry fee will be imposed. Any other charge will be advised & determined by the owner.
11. Costume(s) and/or item(s) which are lost or damaged by negligence while in your possession or by improper packing for return orders/shipment will be charged at the replacement cost.
12. Rented costume(s) and/or item(s) must be returned to us on or before the date showing on email receipt, you can return the package to the following address:
KW Merit Trading
3A-70 KWC Fashion Mall, Jalan Gelugor,
55200, KL, WP.
13. All costume(s) and/or item(s) must be shipped back dry. If packaged wet they will become moldy and you the customer will be charged the purchase price.
14. All rental(s) will be forfeited if no claim of the costume(s) and/or item(s) on collection day for showroom customers.